Privacy Policy

Velt Technologies SA de CV
Last updated: April 15, 2026

1. Introduction

At Velt Technologies, we are committed to protecting the privacy and security of the personal data of our users. This Privacy Policy describes how we collect, use, and protect the information you provide us when interacting with our services and platforms.

2. Information We Collect

We may collect the following types of information:

  • Identification data: name, phone number, email address, date of birth, official identification documents.
  • Usage data: interactions with our services, messages sent through our integrated platforms (such as WhatsApp or email), identity verification, usage frequency, and preferences.
  • Technical data: device type, operating system, IP address, and activity logs.

3. Use of Information

The information collected will be used exclusively for the following purposes:

  • Service provision: operating, maintaining, and improving the functionality of our platforms and internal systems.
  • Statistical purposes: generating aggregated and anonymous analyses of service usage, in order to better understand user behavior and make informed decisions.
  • Continuous improvement: optimizing our algorithms, care flows, and internal communication systems based on detected usage patterns.
  • Technical support: handling requests, resolving incidents, and providing assistance to our users.

4. We Do Not Share Your Data with Third Parties

Velt Technologies does not sell, rent, transfer, or share any personal data with third parties under any circumstances, except when:

  • There is a legal obligation or requirement from a competent authority.
  • It is strictly necessary for the technical operation of the service (e.g., infrastructure providers with contractual confidentiality obligations).

Under no circumstances will your data be used for commercial purposes by third parties, nor will it be transferred to advertising or marketing companies, or any entity outside of Velt Technologies.

5. Storage and Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. Access to data is restricted solely to authorized personnel who require it to fulfill their responsibilities.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable legislation.

7. Your Rights

As the owner of your personal data, you have the right to:

  • Access the information we hold about you.
  • Rectify incorrect or outdated data.
  • Request the deletion of your personal data.
  • Object to the processing of your data for certain purposes.

To exercise any of these rights, you may contact us through the means indicated in the following section.

8. Contact

If you have questions, doubts, or requests related to this Privacy Policy, you may contact us through:

Velt Technologies
📧 privacy@velt.com.mx

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. In the event of significant changes, we will notify users through our official communication channels. We recommend reviewing this policy periodically.

By using our services, you accept the terms described in this Privacy Policy.

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